Learning Center
Overview
Snappy Kraken embarked on a deliberate journey to enhance user support and engagement within its rapidly growing member community, recognizing the critical role of self-service capabilities in managing the increasing membership numbers reflective of its dynamic growth trajectory.
Problem Statement
The challenge was to create a user-centric experience that empowers knowledge, enhances proficiency, and fosters community engagement. The solution encompassed the integration of a Success Center, a 90-Day Accelerator learning system, and dynamic resources to prioritize user needs
COMPANY
Snappy Kraken
Contributors
Alex Willis - Design and Dev
Leigh-Ann Mosca - PM
Technology
Figma
Wordpress
Wistia
Calendly
Zapier
A Central Hub
The "Success Center" was integrated into the primary navigation of the platform, offering users the flexibility to choose their desired service. We incorporated a Calendly integration along with automated processes to facilitate communication between customers and their CSM.ean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Training on your own time
As part of the project, a 90-day accelerator was implemented. Collaborating closely with the content team, I designed and developed collateral for the structured plan that aimed to ensure client success.
